Terms of service

Terms of Service

Last Updated: [12/03/2026]

OVERVIEW

Welcome to Rikven! The terms "we", "us" and "our" refer to Rikven. Rikven operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Rikven is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your use of the Services. Please read them carefully, as they include important information about your legal rights and obligations, including disclaimers and limitations of liability. By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that:

  • You are at least the age of majority in your country of residence and have the legal capacity to enter into binding contracts under UAE law.

  • Any minor dependents using the Services on your devices have your consent.

To use the Services, you may be required to provide personal, billing, payment, and shipping information. You represent and warrant that all information provided is accurate, current, and complete, and that you have the rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any third party.

SECTION 2 – OUR PRODUCTS

Rikven strives to provide accurate product representations. However:

  • Product colors, images, or appearance may vary depending on your device settings and screen type.

  • Product quality, appearance, or specifications are not guaranteed to meet your expectations.

  • Product descriptions, pricing, and availability may change without notice.

  • Rikven reserves the right to discontinue any product or limit purchase quantities at our discretion.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Rikven may accept or decline your order at our discretion. Orders are only accepted once payment is processed and confirmation is sent.

Please review your order carefully. Cancellations may not be accommodated after acceptance. If an order is not accepted, modified, or canceled, we will notify you using the contact information provided during the purchase.

Orders are subject to return or exchange solely in accordance with our Refund Policy [LINK]. Purchases are for personal use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

  • Prices, discounts, and promotions are subject to change without notice.

  • The price charged is the price at the time the order is placed and confirmed.

  • Prices do not include applicable taxes, shipping, handling, customs, or import fees unless otherwise stated.

  • Customers must provide accurate, complete, and current account and payment information and promptly update it as necessary.

  • By providing payment information, you represent that the information is accurate, you are authorized to use it, and payment will be honored by your financial institution.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery times are estimates only and not guaranteed. Rikven is not liable for delays caused by carriers, customs, or circumstances beyond our control. Title and risk of loss transfer to you upon delivery to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content, including text, images, graphics, logos, product designs, video, audio, and trademarks on the Services, are owned by Rikven or its licensors and protected by UAE and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use, reproduction, modification, distribution, or public display of any content is strictly prohibited.

SECTION 7 – OPTIONAL TOOLS

The Services may provide access to third-party tools, which are provided "as is" without endorsement or warranty. Use of such tools is at your own risk. We are not liable for any loss or damage arising from your use of optional tools.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links or references to third-party websites. Rikven does not review, endorse, or assume responsibility for third-party content, products, or services. Accessing such sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Rikven is powered by Shopify. All purchases are made directly with Rikven. Shopify is not responsible for your transactions, products, or services purchased. You release Shopify from any claims or liabilities related to purchases made through Rikven.

SECTION 10 – PRIVACY POLICY

Your use of the Services is subject to our Privacy Policy [LINK], which explains how we collect, use, and protect your personal information. Certain data may also be shared with Shopify or other partners for service provision.

SECTION 11 – FEEDBACK

By submitting feedback, ideas, or suggestions ("Feedback"), you grant Rikven a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute your Feedback. You represent that you own or have the necessary rights to provide the Feedback and that it complies with these Terms.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We may occasionally update information on the Services, including pricing, product descriptions, and availability. Rikven reserves the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary, without prior notice.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. Prohibited conduct includes, but is not limited to:

  • Violating applicable laws or regulations

  • Infringing intellectual property rights

  • Harassment, defamation, or abusive behavior

  • Transmitting viruses, malware, or harmful content

  • Using automated tools, scraping, or AI agents without authorization

  • Interfering with security or other users’ experience

Rikven may suspend or terminate accounts for violations.

SECTION 14 – AGENTS

Agents, including software acting on your behalf, must identify themselves and comply with all requirements specified by Rikven. Unauthorized use of Agents is prohibited.

SECTION 15 – TERMINATION

Rikven may terminate access to Services at any time without notice. Certain sections, including Intellectual Property, Feedback, Disclaimer, Limitation of Liability, Indemnification, and Governing Law, will survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and products are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rikven and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or products purchased.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Rikven, Shopify, and affiliates from claims arising from your breach of these Terms, violation of law, or use of the Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver. These Terms, together with referenced policies, constitute the entire agreement between you and Rikven.

SECTION 21 – ASSIGNMENT

You may not assign these Terms without our written consent. Rikven may assign its rights and obligations without notice.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates, and disputes will be resolved in the competent UAE courts.

SECTION 23 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION

For questions about these Terms, contact us at:

Email: Rikvencontactus@gmail.com
Trading Name: RiKVEN
Business Address: Cluster D ,JLT,DUBAI
Phone Number: +971527096885