Shipping policy

Shipping Policy

Last Updated: [12/03/2026]

This Shipping Policy (“Policy”) outlines the terms and conditions governing the shipping and delivery of products purchased through Rikven (“Company”, “we”, “our”, or “us”). By placing an order, you agree to comply with this Policy.

1. Order Processing

  • Orders are typically processed within 1–3 business days after confirmation of payment.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • We reserve the right to delay processing in case of high order volume, stock shortages, or unforeseen circumstances.

2. Shipping Methods and Delivery Times

  • We offer delivery throughout the United Arab Emirates and may provide international shipping as indicated at checkout.

  • Delivery times vary based on your location, the shipping method chosen, and courier availability.

  • Estimated delivery times provided during checkout are estimates only and are not guaranteed.

  • Once your order is handed over to the shipping carrier, the risk of loss or damage passes to you.

Example UAE Delivery Estimates:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International Shipping: Delivery times depend on destination country and customs processing.

3. Shipping Costs

  • Shipping fees, if applicable, are calculated during checkout and displayed before payment confirmation.

  • Standard shipping charges are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect item).

  • Customers are responsible for any customs, import duties, or taxes for international orders.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor the status of your delivery through the courier’s website.

  • Tracking availability may vary depending on the shipping method and destination.

5. Shipping Address

  • You are responsible for providing a complete and accurate shipping address.

  • Rikven is not responsible for delays or lost packages caused by incorrect, incomplete, or outdated shipping information.

  • If a shipment is returned due to an incorrect address, you may be responsible for additional shipping charges to re-ship the order.

6. Delays and Exceptions

  • While we strive to deliver on time, delivery may be delayed due to events outside our control, including but not limited to:

    • Shipping carrier delays

    • Customs inspections

    • Natural disasters, extreme weather, or other force majeure events

  • Rikven is not liable for any delays or damages arising from such events.

7. Lost or Damaged Shipments

  • Please inspect your order upon receipt.

  • If the product is lost, damaged, or incorrect, contact us immediately at rikvencontactus@gmail.com with your order number and supporting photos.

  • We will evaluate the issue and arrange a replacement, refund, or other resolution in accordance with our Refund Policy [LINK].

8. Multiple Shipments

  • Large orders may be shipped in multiple packages. Each package may have a separate tracking number and estimated delivery time.

  • Shipping fees, if applicable, will not increase due to multiple shipments unless indicated at checkout.

9. Contact Information

For any questions regarding shipping, delivery, or tracking, please contact us at:

Email: Rikvencontactus@gmail.com
Trading Name: RiKVEN
Business Address: Cluster D,JLT,DUBAI
Phone Number: +971527096885